AI Development New Zealand — Agents, RAG & LLMs

AI development, New Zealand

A chatbot is the least of what AI can do for you. We build production AI systems — agents that do real work, grounded assistants, and the safety layer around them — for teams across Aotearoa.

Most of what gets sold as AI is a text box wired to a knowledge base. We build those too — grounded, cited, red-teamed — but that’s the entry ticket. The work worth doing is systems that triage, brief, review and run operations while you sleep.

What we build

Production systems, not demos

/01AI agents — systems that triage, brief, review and run operations

/02LLM & generative-AI integrations into your product or workflow

/03Retrieval-grounded (RAG) assistants that cite their sources

/04Voice AI and conversational interfaces

/05AI governance, safety testing & responsible deployment

/06The honest advice layer — including when you don't need AI at all

Who we build AI for

The same engineering discipline, whatever the scale.

Startups & SMEs

AI that ships and holds up in production — not a proof-of-concept that stalls. We’ll tell you the smallest thing worth building first.

SaaS & product teams

AI features added to an existing product without destabilising it — integrated into your codebase, your data, your release process.

Government & public sector

Grounded, cited, safety-tested systems for high-trust environments — like the AI we built inside one of New Zealand’s largest health networks.

Agencies & teams

An embedded AI partner behind your brand when the work needs capability you don’t have in-house. More on partnering →

Proof

From work that shipped

We ship what we use. Ask Pinnacle answers health questions inside one of New Zealand’s largest networks — red-teamed against 80-plus scenarios before launch. Morris, our own AI operations agent, helps run this studio.

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Questions

AI development, answered

The basics, answered

Production AI systems — AI agents that do real work, LLM and generative-AI integrations, retrieval-grounded (RAG) assistants, voice AI, and the governance and responsible-deployment layer around them. Not chatbot widgets bolted onto a website.

Both. We build for startups and SMEs who want AI that actually ships, for SaaS and product teams adding AI to an existing product, for government and public-sector projects, and as an embedded AI partner inside other agencies. The engineering discipline is the same at every scale.

Wellington, Aotearoa New Zealand — in your timezone, reachable in your working day, no offshore handoff.

We red-team what we build before anyone else can. Ask Pinnacle, an assistant we built inside one of New Zealand's largest health networks, faced 80-plus attack and safety scenarios before a single patient touched it. Grounded answers, cited sources, and honest 'I don't know' over confident guesses.

Yes. We build grounded, cited, safety-tested systems for high-trust environments — the kind you're audited against. We work to the standards the New Zealand Public Service AI Framework and the Government's Responsible AI guidance set out, and we've delivered inside one of the country's largest health networks alongside public-sector organisations.

A chatbot answers questions. An agent does work — it takes a goal, plans the steps, uses tools, and carries a task to completion with a human in the loop where it matters. Most of the value in AI right now is in agents, not chat windows.

Start with a conversation

Tell us what you're trying to do

Thinking about AI? Tell us the problem, not the technology. We’ll come back with how we’d approach it — and whether AI is even the right tool.

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AI Development

A chatbot is the least of what AI can do for you. We build production AI systems — agents that do real work, grounded assistants, and the safety layer around them — for teams across Aotearoa.

The same engineering discipline, whatever the scale.

We ship what we use. Ask Pinnacle answers health questions inside one of New Zealand’s largest networks — red-teamed against 80-plus scenarios before launch. Morris, our own AI operations agent, helps run this studio.

The basics, answered

What kind of AI development do you do?

Do you work with startups and small businesses, or only large organisations?

Where are you based?

How do you keep AI systems safe and reliable?

Can you build AI for government or the public sector?

What's the difference between a chatbot and an AI agent?

Thinking about AI? Tell us the problem, not the technology. We’ll come back with how we’d approach it — and whether AI is even the right tool.